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Returns & Exchanges
At KAYALI, we want you to be completely enamored with your new fragrance experience. If you are not entirely satisfied, we offer a 30-day return policy for products in their original, unopened packaging.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Prepare Your Package
Carefully pack your unused items in their original boxes and attach the prepaid shipping label provided via email.
3
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for reference.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing