Frequently Asked Questions
Everything you need to know about your KAYALI experience.
Where does KAYALI ship to?
We currently offer worldwide shipping. Delivery times vary by location, typically ranging from 3-5 business days for domestic orders and 7-14 business days for international destinations.
Are your fragrances vegan and cruelty-free?
Yes, all KAYALI products are 100% cruelty-free. We are committed to ethical sourcing and do not test our finished products or ingredients on animals.
What is your return policy?
We want you to love your scent. If you are not completely satisfied, you can return your unopened product within 30 days of purchase for a full refund or exchange.
How should I store my perfume to ensure longevity?
To preserve the integrity of the fragrance notes, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Can I layer different KAYALI scents?
Absolutely! KAYALI was designed with the art of layering in mind. We encourage you to mix and match our fragrances to create a unique, personalized signature scent.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.